DriverFocus/FleetFit FAQs

Q) I completed Registration and a ‘Please Wait’ message appeared. It's still there 5 minutes later. Help!
A) This message can appear for any number of reasons, so we suggest you try the following:
1. Clear cache (i.e. temporary Internet files) on your webbrowser:(e.g. using MS Internet Explorer 7. Go toTools>Options>General tab>Browsing History>Delete… and select: Delete Temporary Internet Files).
2. Restart your computer and only open your browser to ensure you have as much system memory (RAM) available as possible.
3. Proxy – If you access the Internet via a corporate LAN, you may need to bypass the proxy.
(e.g. If you have permission to do so and are using MS Internet Explorer (IE) v6 and higher: Go to Tools>Options>Connections>LAN Settings and under Proxy Server, uncheck ‘Use a Proxy Server…’

Note: remember to re-check this when you finish the assessment).

Q) When I tried to run FleetFit™, some of the information appeared to be beyond the edges of the screen. What should I do?
A) You need to adjust your screen resolution to a setting of at least 1024 X 768. (Or higher)

Q) I have a laptop with a touch-pad. Will FleetFit™ even work?
A) Yes, it will, but some tasks will be very difficult to do and this will adversely affect your performance. It is strongly recommened that you use an optical mouse.

Q) I have lost my User Code, is there any way to find out what it is?
A) Send an email to support@driverfocus.ie for assistance. Please include your name, company / organisation name, address, phone number and if you can recall it, the approximate date of your purchase.

Q) I received an error message indicating that I do not have enough free space.  What should I do?
A) You can remove programs from your computer that you rarely if ever use. Please use "Add/Remove" programs to ensure a proper uninstall. You could also contact an IT engineer / support person and consider adding another hard drive to your computer.

Q) I installed FleetFit™ and everything seemed to go fine until entering my user code / password combination.  A red "X" keeps appearing next to my user code but I'm positive I've typed it in correctly.
A) If there is an error in either the user code, or the password, or both then the "X" will appear next to the user code box. Check to ensure that both are correct.

Q) I could not hear any sound and have been clicking on the square but nothing happens.
A) If you have speakers, please turn them on.

Q) I am having a problem with the first part of the challenge.
A) Only when the announcer is finished reading will you be able to start the task.

Q) I tried to take the assessment but when I enter my given user id and password, a message saying it appears you have already done the assessment came up, yet I have just entered your site. What went wrong?
A) There is a possibility that someone else used this user code. This can happened if the user gave their user id to someone else or the administrator gave the user id to someone else.

When emailing us with your support queries (support@driverfocus.ie), please provide the following information and a description of the problem:

1. What operating system do you use?
2. What Browser do you use (+ version if possible)?
3. Do you have sound on your system? Does it work properly?
4. Amount of RAM + processor speed.
5. What type of Internet connection do you have?
6. What was the last thing you saw on the screen when the program froze?
7. What is your user-name and password?