Help Desk
Here you can view our ALLY FAQs and Setup guides, get Tips or send us your query…
FAQs
What’s my DAN
(Driver Account Number)?
To setup ALLY, you need your mobile number and DAN. If you have forgotten your DAN, you can retrieve it by entering your email address here.
Alternatively, you can login to your account at https://www.allydrive.com and find it under the “MySettings” tab.
How do I setup ALLY on my phone?
For first-time users or if you wish to reinstall ALLY, perhaps on a new device, here are links to the relevant setup guides.
Tip: we recommend you take five to 10 minutes to go through these steps sequentially, to avoid you spending longer troubleshooting.
Download your setup guide here.
How do I manually add a trip for BIK purposes?
If you’re using ALLY Mileage and want to manage the reporting of your business trips, you can do so via the ALLYDRIVE.com portal.
For specific help in adding trips, deleting trips, adjusting trip distance or more, please download the MyBIK Guide here.
Contact Us
You can email support@ALLYDRIVE.com with any technical query not addressed above.
Tip: it always helps us resolve your query faster if you can attach a relevant screenshot when describing the issue you are encountering.
You can also use the form on the right for any non-technical or commercial query.
DriverFocus
Dun Laoghaire Enterprise Centre | 101 George’s Street Upper | Dun Laoghaire | County Dublin | A96 F240 | IRELAND