Privacy Policy

Introduction

Learn all you need to know about how we collect, use and protect personal data.

At DriverFocus, we take the protection of your data seriously. We want you to feel confident that we are keeping your data secure, and that we handle and process it in accordance with the European General Data Protection Regulation.

In our data protection policy we explain what personal data we collect, how we collect it, what we use your data for and how we safeguard it.

How do you use the data you collect?

Primarily we use the data we collect to allow us deliver our services to you and/or ensure that we are providing you with highly relevant content, products and services that meet your specific needs, and to deliver more efficient account management.

Here are some other ways in which we use this data:

• To help us refine our products and services.

• To make sure we are only sending you communications about products and services that you’ve shown an interest in.

• To ensure you enjoy a good end-to-end customer experience with us, from managing orders to sending invoices and answering your queries.

• To keep you updated on any changes to your services, and to advise you on how you can get the best out of our services and products.

• To enhance our customer support by analysing your interactions with us.

• To ensure our service and network is secure and to detect or prevent fraud or crime.

• So that we can investigate, prevent or take action regarding illegal activities and violations of our Terms of Service and/or applicable law.

• To meet our legal and regulatory obligations.

• In many cases we aggregate and/or anonymise your personal information so that it no longer identifies you. We use this data so that we can better understand our customers and how they use our services so that we can improve our services to provide a better customer experience or to create new services.

How long do you keep my personal data?

This depends on the type of data and how we use it. When we make a decision on what data to keep we consider the information we need to best provide you with our products and services, to help us manage your relationship with us, and to make sure we can meet certain statutory obligations.

Ways we collect data

We typically ask you for personal details when clients sign-up for our services, through our call centre, order online, order in person, register on any of our apps, or visit our websites.

How do you secure my data?

At DriverFocus, securing your personal data is extremely important to us, which is why we take appropriate measures to protect your data. We use a range of security technologies and processes, and actively monitor emerging cyber threats

Controlling my data

How can I take control of my personal data?

The good news is you have ultimate control over your personal data. Client administrators can cancel service from us at any time (subject to contract). If you don’t want us or send you relevant offers or marketing information you can opt out at any time. Here are the quick and simple ways you can control your data:

• Via https://www.allydrive.com on your mobile, computer, tablet or via the ALLY app.

• Email our technical support team via support@ALLYDRIVE.com

• Email our customer service team via support@driverfocus.ie

You can also opt out using the link or text option at the bottom of any marketing email or text you receive from us.

What communications will we always send you?

We make it easy for you to opt-out of marketing information and offers. However, we want to make sure you are kept up to date on all information relevant to your account. That’s why you cannot opt out of receiving messages related to billing, usage or general service messages.

How can I access my data?

If you want to get a copy of your personal data we hold, simply login to your account via www.ALLYDRIVE.com. For ALLY users, our ALLY Privacy Policy can be found at: https://www.driverfocus.ie/ally-data-privacy.

If you wish to opt-out of any marketing activity, simply click on the unsubscribe link at the end of any such email or send an email to support@driverfocus.ie with the word unsubscribe in the subject field or body of the email.

What about third-parties?

Who do you share my data with and why?

There are a number of reasons why we would share your data with third parties. Be assured your data will only ever be shared with third-parties that we trust explicitly. Instances in which we share your data, and the third parties to whom we share it with, include the following:

• Organisations who work on DriverFocus’s behalf to provide you with products and services, for example, billing or certain training services.

• If you have opted in for marketing or have requested to be marketed by third parties under our service.

• If we feel your personal safety is at risk.

• If we are required by any relevant public authority or law enforcement agency.

• If there is a change of ultimate ownership of DriverFocus (Coraw Services Limited). In this case we would require the new owners to keep your data confidential.

• If we suspect that you have given us false information and we have reasonable grounds to do a further investigation.

• Where a third-party is processing your data on behalf of DriverFocus and is required to disclose it by law.

• Where a customer has made a complaint and we need to investigate it.

• We may pass on your data to a third party if you fail to meet your contractual obligations.

• The tracking of downloads by device type and operating system are known by the relevant app store. However, this information does not link back directly to the DriverFocus customer

• We may need to transfer your data outside the EEA when we require a third-party to work on behalf of DriverFocus to provide you with a service or product.

What are cookies?

What are cookies and how do you use them?

Cookies are small files that are stored on your computer when you visit our websites. The cookies hold basic information that shows us if you have visited our site previously, and which pages you visited. This data helps us to provide you with a more personalised service, so for example, the next time you visit our site we can present you with product or service information that you’ve shown an interest in.

How do you collect data from cookies?

We collect data in a way which does not identify you. We will not associate any data gathered from our website with any personally identifying information from any other source. Please note: We are very clear about collecting personally identifiable data on our website. We will always ask you if we need this information and what we need it for.

Can I enable or disable cookies?

Today most web browsers allow you some control over whether you allow cookies to be collected. You can also easily delete or clear cookies on your browser at any time. This is a handy guide www.allaboutcookies.org about cookies, which shows you how to see what cookies have been set on your browser and how you can manage them.

DPO

The DriverFocus Data Protection Officer monitors our compliance with the GDPR and will handle data related queries. You can contact the DriverFocus DPO in writing at:

Data Protection Officer

DriverFocus

Dun Laoghaire Enterprise Centre

101 George’s Street Upper

Dun Laoghaire

County Dublin

A96 F240